Terms of service

DiveHQ is a subscription service for running a dive centre, provided by PixelYard LLC, a company registered in the United States (“we” in these terms). These terms are an agreement between PixelYard LLC and the dive centre that holds the account.

While your subscription is active you get access to the software, every module in your plan, and the support described below.

When a subscription ends, your account becomes read-only for 30 days so you can export everything. We do not delete your data the moment a payment fails.

The trial runs 14 days with every module available and no card required. It does not convert into a paid plan automatically. If you do not choose a plan, the trial ends and you are not charged.

You own everything you put into DiveHQ: your guests, bookings, dive records, prices and invoices. We store and process it to run the service for you, and for nothing else. We do not sell it, and we do not use your guests’ data to train anything.

You can export it as CSV at any time, or delete it. What we collect and how it is handled is set out in the privacy policy.

Plans are billed monthly or annually in advance through Stripe. We never see or store your card number.

An upgrade takes effect immediately and is prorated. A cancellation takes effect at the end of the period you have already paid for. Prices exclude VAT or GST where it applies.

Do not use DiveHQ to break the law, to send your guests messages they have not asked for, or to store data you have no right to hold. Your guests’ medical information is the most sensitive data in the system, so give each staff member only the access their role needs.

We aim to keep DiveHQ available whenever your centre is open, and we take daily backups. We do not yet publish an uptime commitment.

If an outage stops your centre from working, contact us and we will credit your bill. A formal service level and liability clause will be added here before launch.

You can cancel at any time from the Billing page in the app. We may close an account for non-payment or for a breach of the acceptable use section above. In either case you keep read-only access for 30 days to export your data.

Questions about these terms go to [email protected].