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DiveHQ

Export or erase a guest's personal data

Email yourself a file of everything held on a guest, or erase their personal data while keeping bookings and dive logs intact.

In the app
Guests
Who
Owners, admins and front desk can export. Only owners and admins can erase.

Use these when a guest asks for a copy of their data or asks you to delete it.

  1. 1

    Open the guest's profile

    Find them on Guests and open their profile.

  2. 2

    Export their data

    Open More actions, choose Export data and press Send export. A download link arrives in your own inbox within a minute.

  3. 3

    Pass the file on

    The link only opens for a signed-in member of your centre, so download the file and send it to the guest yourself.

  4. 4

    Erase their personal data

    Open More actions and choose Erase personal data. Type ERASE in Type ERASE to confirm and press Erase guest.

  5. 5

    Check the result

    Within a minute their name, contact details, documents and notes are removed. The profile stays as an anonymised placeholder so bookings and dive logs still add up.

Stuck on a step? Email us and a person will reply within one working day.

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